This Return & Refund Policy explains the conditions under which herclutch.shop accepts returns and issues refunds. The purpose of this policy is to establish clear expectations, outline responsibilities, and ensure that customers understand the process before placing an order. By completing a purchase on our website, customers confirm that they have reviewed and agreed to the terms described in this policy.

Eligibility for Returns

Returns are accepted only for products that meet the conditions outlined in this policy. To be eligible for a return, the handbag must be unused, in its original condition, and returned with all original packaging, tags, and protective materials intact. Products that show signs of wear, use, alteration, or damage caused after delivery may not qualify for a return.

Return eligibility is evaluated on a case-by-case basis to ensure fairness and consistency. Customers are encouraged to review product descriptions carefully before placing an order to avoid unnecessary returns due to preference or expectation mismatches.

Return Request Timeframe

Customers must initiate a return request within the return window stated on our website. Requests submitted outside this timeframe may not be approved. The return window begins from the date the order is marked as delivered by the shipping carrier.

Return requests must be submitted through our customer support channel with the relevant order information. Approval is required before any item is sent back, and unauthorized returns may not be processed.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or other operational reasons. Any such exclusions are clearly communicated at the product level or within this policy. Items that are returned without meeting eligibility conditions may be declined and sent back to the customer at their expense.

Condition Assessment and Inspection

All returned items are inspected upon receipt. This inspection ensures that the product meets the eligibility requirements outlined in this policy. If a returned item does not meet these conditions, the return may be rejected, and no refund will be issued.

Inspection outcomes are final and are determined based on the physical condition of the returned product compared to its original state at the time of dispatch.

Refund Approval and Processing

Refunds are issued only after a returned item has been received, inspected, and approved. Once approved, refunds are processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and financial institution. Customers should allow additional time for the refunded amount to reflect in their account after processing is completed.

Refund Amounts and Deductions

Refunds cover the product price only unless otherwise stated. Original shipping charges are generally non-refundable unless the return is due to an error on our part or a confirmed product defect.

If a return incurs handling, restocking, or processing costs, such amounts may be deducted from the refund where permitted by applicable regulations and disclosed to the customer.

Damaged or Incorrect Items

If a customer receives a damaged or incorrect item, they must notify herclutch.shop promptly with supporting evidence. Each case is reviewed carefully to determine whether a replacement, refund, or alternative resolution is appropriate.

Claims for damaged or incorrect items must be submitted within a reasonable timeframe after delivery. Failure to report such issues promptly may affect eligibility for resolution.

Cancellations Before Shipment

Order cancellations may be possible only if the order has not yet entered processing or shipment. Once an order has been processed or dispatched, cancellation requests may no longer be accepted, and the order will be subject to the standard return process instead.

Customers are encouraged to contact support as soon as possible if they wish to cancel an order.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to a confirmed error or issue attributable to herclutch.shop. Return shipments should be packaged securely to prevent damage during transit.

Herclutch.shop is not responsible for return shipments lost or damaged during transit. Customers are advised to use a trackable shipping service when returning items.

Policy Fairness and Compliance

This Return & Refund Policy is designed to balance customer satisfaction with operational fairness. It complies with applicable consumer protection standards and e-commerce regulations while maintaining consistency and transparency.

We reserve the right to refuse returns that do not comply with this policy or show signs of misuse, excessive returns, or fraudulent activity.

Policy Updates

Herclutch.shop may update or revise this Return & Refund Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page and take effect immediately upon posting.

Customers are encouraged to review this policy periodically to stay informed.

Business Details

Business Name: herclutch.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@herclutch.shop
Business Address: Green 310 3rd Ave, New York, NY 10010, USA