Contact Us

This Contact Us page is designed to provide customers with clear information on how to reach herclutch.shop for questions, support, or general inquiries. We believe that open and accessible communication is essential to building trust and maintaining a positive customer experience. Customers are encouraged to contact us whenever they require clarification about products, orders, policies, or general store operations.

Customer Support Availability

Herclutch.shop provides customer support during designated business hours to ensure that inquiries are handled efficiently and responsibly. Our support team is available to respond to questions related to orders, shipping, returns, refunds, payments, and general store information.

We aim to respond to all inquiries within a reasonable timeframe during business hours. Response times may vary depending on inquiry volume, but every message is reviewed and addressed with care.

How to Contact Us

Customers may contact herclutch.shop through the official support email address provided below. Email communication allows us to maintain accurate records and provide detailed responses to customer inquiries.

When contacting us, customers are encouraged to include relevant order information, such as order numbers or purchase details, to help us assist more efficiently.

Order-Related Inquiries

For questions related to existing orders, including order status, shipping updates, or delivery concerns, customers should contact us as soon as possible. Early communication helps us review the order details and provide timely assistance within the scope of our policies.

Order-related inquiries are handled in accordance with our Shipping Policy and Return & Refund Policy to ensure consistency and fairness.

General Questions and Feedback

Customers may also reach out for general questions about products, website functionality, or policy clarification. We welcome constructive feedback, as it helps us improve our services and customer experience.

While we strive to address all inquiries thoroughly, requests outside the scope of our services or policies may not receive a detailed response.

Responsible Communication

We expect all communication to remain respectful and appropriate. Herclutch.shop reserves the right to limit or discontinue responses to messages that are abusive, misleading, or unrelated to legitimate customer support needs.

Updates to Contact Information

Any changes to our contact details or support availability will be updated on this page. Customers are encouraged to refer to this page for the most current contact information.

Business Details

Business Name: herclutch.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@herclutch.shop
Business Address: Green 310 3rd Ave, New York, NY 10010, USA